{"id":3052,"date":"2026-04-06T09:28:02","date_gmt":"2026-04-06T16:28:02","guid":{"rendered":"https:\/\/peakpeptides.wpenginepowered.com\/?page_id=3052"},"modified":"2026-05-12T09:17:13","modified_gmt":"2026-05-12T16:17:13","slug":"returns-and-refund-policy","status":"publish","type":"page","link":"https:\/\/myaiostagingwebs.com\/peak\/returns-and-refund-policy\/","title":{"rendered":"Returns and Refund Policy"},"content":{"rendered":"\n\n\t<section class=\"section about-hero\" id=\"section_1859162111\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1068\" src=\"https:\/\/myaiostagingwebs.com\/peak\/wp-content\/uploads\/2026\/05\/photo-1521791136064-7986c2920216-1.jpg\" class=\"bg attachment- size-\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"text-2924980659\" class=\"text about-subtitle contact-margn\">\n\t\t\n\n[ Returns and Refund Policy ]\n\n\t\t\n<style>\n#text-2924980659 {\n  text-align: center;\n  color: rgb(26, 87, 255);\n}\n#text-2924980659 > * {\n  color: rgb(26, 87, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-3059568434\" class=\"text contact-title\">\n\t\t\n\n<h1 style=\"letter-spacing:-0.96px\n !important; margin-bottom:16px;\">We Stand Behind Every Product\n<\/p>\n<\/h1>\n\n\t\t\n<style>\n#text-3059568434 {\n  font-size: 3.75rem;\n  text-align: center;\n  color: rgb(255, 255, 255);\n}\n#text-3059568434 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2090252498\" class=\"text about-text contact-para mb-0\">\n\t\t\n\n<p>100% satisfaction guaranteed. If something&#8217;s wrong, we make it right.<\/p>\n\n\t\t\n<style>\n#text-2090252498 {\n  text-align: center;\n  color: rgb(255, 255, 255);\n}\n#text-2090252498 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-1059641966\" class=\"text about-text contact-para mb-0\">\n\t\t\n\n<p style=\"margin-top:8px;color:#ffffff80\n !important; font-size:14px;line-height:20px; font-weight:400 !important\">Effective Date: April 06, 2026<\/p>\n\n\t\t\n<style>\n#text-1059641966 {\n  text-align: center;\n  color: rgb(255, 255, 255);\n}\n#text-1059641966 > * {\n  color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1859162111 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n  min-height: 480px;\n}\n#section_1859162111 .section-bg-overlay {\n  background-color: rgba(10, 31, 68, 0.8);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section policies-section\" id=\"section_262826809\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"stack-2152658103\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-3345076862\" class=\"text policies-heading\">\n\t\t\n\n<h3>IMPORTANT NOTICE<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-335778427\" class=\"text policies-text\">\n\t\t\n\n<p>All products offered by Peak Peptides are research compounds intended strictly for in-vitro laboratory research. They are not intended for human or animal use, ingestion, or bodily introduction of any kind. By completing a purchase, you confirm that you have read and agreed to our Terms and Conditions and the Legal Notice included with your shipment.<\/p>\n\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-2152658103 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-2166972484\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-4024545833\" class=\"text policies-heading\">\n\t\t\n\n<h3>ALL SALES ARE FINAL<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-3526015441\" class=\"text policies-text\">\n\t\t\n\n<p>Given the nature of research compounds and our inability to verify product integrity once a package leaves our facility, Peak Peptides does not accept returns on any shipped orders. This policy exists to preserve product integrity and uphold the standards of the research community.<\/p>\n\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-2166972484 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-2202870699\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-1423803637\" class=\"text policies-heading\">\n\t\t\n\n<h3>ORDER CANCELLATIONS<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-1740419354\" class=\"text policies-text\">\n\t\t\n\n<h5>Before Shipment:<\/h5>\n<p>You may cancel your order for a full refund at any time before it has been shipped.<\/p>\n<h5>After Shipment:<\/h5>\n<p>Once an order has been dispatched, cancellation is no longer available. If you need to cancel, please reach out to us as soon as possible.<\/p>\n<p>To request a cancellation, email\u00a0<a href=\"mailto:support@peakpeptides.shop\">support@peakpeptides.shop<\/a>\u00a0with your order number.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-2202870699 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-3289230967\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-3910196469\" class=\"text policies-heading\">\n\t\t\n\n<h3>EXCEPTIONS \u2014 AT COMPANY DISCRETION<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-916963033\" class=\"text policies-text\">\n\t\t\n\n<p>Refunds or replacements may be considered at the sole discretion of Peak Peptides in the following situations only:<\/p>\n<h5>Shipping Damage<\/h5>\n<p>If your order arrives damaged in transit:<\/p>\n<ul class=\"wp-block-list\">\n<li>Claim must be submitted within 48 hours of delivery confirmation<\/li>\n<li>Required: Photos of damaged product(s), photos of damaged packaging, photo of shipping label, and your order number<\/li>\n<\/ul>\n<h5>Wrong Item Received<\/h5>\n<p>If an incorrect product was sent:<\/p>\n<ul class=\"wp-block-list\">\n<li>Claim must be submitted within 48 hours of delivery confirmation<\/li>\n<li>Required: Photo of item(s) received, order number, and description of what was ordered vs. what arrived<\/li>\n<\/ul>\n<h5>Missing Items<\/h5>\n<p>If your order arrived incomplete:<\/p>\n<ul class=\"wp-block-list\">\n<li>Claim must be submitted within 48 hours of delivery confirmation<\/li>\n<li>Required: Photo of items received, photo of packing slip (if included), order number, and list of missing items<\/li>\n<\/ul>\n<h5>Product Quality Concerns<\/h5>\n<p>If you have quality concerns upon receipt:<\/p>\n<ul class=\"wp-block-list\">\n<li>Claim must be submitted within 5 business days of delivery<\/li>\n<li>Required: Order number, lot number from product label, detailed description of the concern, and photos if applicable<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-3289230967 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-4210119765\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-3102376791\" class=\"text policies-heading\">\n\t\t\n\n<h3>NON-REFUNDABLE SITUATIONS<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-4049067557\" class=\"text policies-text\">\n\t\t\n\n<p>Refunds will not be issued in the following circumstances:<\/p>\n<ul>\n<li>Change of mind or buyer\u2019s remorse<\/li>\n<li>Claims submitted after the applicable deadline<\/li>\n<li>Products that have been opened, reconstituted, or used in any way<\/li>\n<li>Claims related to product effectiveness or results<\/li>\n<li>Temperature damage resulting from failure to promptly retrieve a delivered package<\/li>\n<li>Orders shipped to an incorrect address provided by the customer<\/li>\n<li>Orders placed in violation of our Terms and Conditions<\/li>\n<li>Any situation where product misuse is indicated or suspected<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-4210119765 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-4064857482\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-3516331654\" class=\"text policies-heading\">\n\t\t\n\n<h3>EXTRAORDINARY CIRCUMSTANCES \u2014 CASE-BY-CASE REVIEW<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-2005475249\" class=\"text policies-text\">\n\t\t\n\n<p>We understand that unusual situations can arise outside of our standard policy categories. In rare cases, Peak Peptides may consider refunds, exchanges, or alternative resolutions on an individual basis.<\/p>\n<h5>Such requests:<\/h5>\n<ul>\n<li>Must be submitted in writing to support@peakpeptides.shop<\/li>\n<li>Must include a thorough explanation of the circumstances and all supporting documentation<\/li>\n<li>Are subject to management review and require approval before any resolution is offered<\/li>\n<li>Are granted entirely at our discretion and do not set a precedent for future requests<\/li>\n<\/ul>\n<h5>Response Time:<\/h5>\n<p>Due to the level of review required, these requests may take 7\u201314 business days for a determination.<\/p>\n<h5>No Guarantee:<\/h5>\n<p>Submitting a request does not guarantee approval. Most requests of this nature are not approved. This provision exists only to allow for flexibility in genuinely exceptional situations and should not be read as an extension of our standard policy. All decisions are final.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-4064857482 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-3122000755\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-1300489737\" class=\"text policies-heading\">\n\t\t\n\n<h3>INTERNATIONAL ORDERS<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-1070659771\" class=\"text policies-text\">\n\t\t\n\n<p>Peak Peptides does not ship outside of the United States. All orders are domestic only.<\/p>\n\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-3122000755 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-816639890\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-905216108\" class=\"text policies-heading\">\n\t\t\n\n<h3>HOW TO SUBMIT A CLAIM<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-332525970\" class=\"text policies-text\">\n\t\t\n\n<p>To submit a claim for shipping damage, a wrong item, missing items, or a product quality concern:<\/p>\n<p><strong>Email<\/strong>: support@peakpeptides.shop<br \/><strong>Subject Line<\/strong>: Include \u201cCLAIM\u201d and your order number (e.g., \u201cCLAIM \u2013 Order #12345\u201d)<br \/><strong>Attach<\/strong>: All required documentation as outlined above<\/p>\n<p>Our team will review your submission and respond within 2\u20133 business days. All claims are evaluated individually and resolution is at the sole discretion of Peak Peptides.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-816639890 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-3181413315\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-1640391857\" class=\"text policies-heading\">\n\t\t\n\n<h3>APPROVED REFUNDS<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-3166067725\" class=\"text policies-text\">\n\t\t\n\n<p>If a refund is approved:<\/p>\n<ul>\n<li>Refunds are returned to your original payment method<\/li>\n<li>Please allow up to 10 business days for processing<\/li>\n<li>Your bank or card issuer may require additional time to post the credit<\/li>\n<li>If 15 or more business days have passed since approval and you haven\u2019t received your refund, contact us at <a href=\"mailto:support@peakpeptides.shop\">support@peakpeptides.shop<\/a><\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-3181413315 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-568428415\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-2066894202\" class=\"text policies-heading\">\n\t\t\n\n<h3>REPLACEMENT SHIPMENTS<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-3305031590\" class=\"text policies-text\">\n\t\t\n\n<p>If a replacement is approved in lieu of a refund:<\/p>\n<ul>\n<li>Replacement orders are processed within 1\u20132 business days of approval<\/li>\n<li>A new tracking number will be sent to you via email<\/li>\n<li>Standard shipping times apply<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-568428415 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-3754951447\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-2423958064\" class=\"text policies-heading\">\n\t\t\n\n<h3>NO GUIDANCE POLICY<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-1235605605\" class=\"text policies-text\">\n\t\t\n\n<p>Peak Peptides does not provide guidance on reconstitution, dosing, administration, or any application of our products. We operate under the assumption that all customers are qualified researchers with working knowledge of the compounds they are purchasing.<\/p>\n<p>We will not respond to inquiries regarding:<\/p>\n<ul class=\"wp-block-list\">\n<li>Preparation, use, or administration of products<\/li>\n<li>Dosing or concentration guidance<\/li>\n<li>Expected effects, outcomes, or product comparisons<\/li>\n<li>Suitability for any specific application<\/li>\n<\/ul>\n<p>Any communication suggesting use inconsistent with laboratory research will result in a Refusal of Service, and no further assistance will be provided.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-3754951447 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-2292340049\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-3774499716\" class=\"text policies-text\">\n\t\t\n\n<p><strong>Contact Email:<\/strong> <a href=\"mailto:support@peakpeptides.shop\">support@peakpeptides.shop<\/a><\/p>\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-2292340049 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-3917499459\" class=\"stack Policies-stack stack-col justify-start items-stretch\">\n\t\t\n\n\t<div id=\"text-2265398937\" class=\"text policies-heading\">\n\t\t\n\n<h3>REGULATORY DISCLAIMER<\/p>\n<\/h3>\n\n\t\t\t<\/div>\n\t\n\t<div id=\"text-1183352374\" class=\"text policies-text\">\n\t\t\n\n<p>All products sold by Peak Peptides are intended solely for in-vitro laboratory research. They are not drugs, medications, or pharmaceutical preparations as defined under United States federal law (21 U.S.C. \u00a7 321). These products have not been evaluated or approved by the FDA for any use and are not intended to diagnose, treat, cure, or prevent any disease or condition. Bodily introduction into humans or animals is strictly prohibited.<\/p>\n\n\t\t\t<\/div>\n\t\n\n\t\t\n<style>\n#stack-3917499459 > * {\n  --stack-gap: 0rem;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_262826809 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":269873107,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-3052","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/myaiostagingwebs.com\/peak\/wp-json\/wp\/v2\/pages\/3052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/myaiostagingwebs.com\/peak\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/myaiostagingwebs.com\/peak\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/myaiostagingwebs.com\/peak\/wp-json\/wp\/v2\/users\/269873107"}],"replies":[{"embeddable":true,"href":"https:\/\/myaiostagingwebs.com\/peak\/wp-json\/wp\/v2\/comments?post=3052"}],"version-history":[{"count":26,"href":"https:\/\/myaiostagingwebs.com\/peak\/wp-json\/wp\/v2\/pages\/3052\/revisions"}],"predecessor-version":[{"id":4169,"href":"https:\/\/myaiostagingwebs.com\/peak\/wp-json\/wp\/v2\/pages\/3052\/revisions\/4169"}],"wp:attachment":[{"href":"https:\/\/myaiostagingwebs.com\/peak\/wp-json\/wp\/v2\/media?parent=3052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}